Amenities, Policies & Procedures

Conference Facilities

Our guesthouse offers basic conference facilities, which we can arrange and set up for your conference by prior arrangement. For large groups we can also arrange off-site facilities. Corporate/Governmental bookings can be done on request, including breakfast and dinner.

Self-Catering

The guesthouse is self-catering so please feel free to use the kitchen facilities made available to you. Breakfasts are included in your room rate, and additional lunches or dinners can be provided upon prior arrangement at an additional cost per person.

Check In/Check Out

Guest check-in time is 14:00. If rooms are requested prior to check-in time, early arrivals will be accommodated, as rooms become available.

Check-out time is 10:00. Please ensure that you check out at the reception desk to receive your final account for payment.

Payment

Guesthouse currency is in South-African Rand. The following forms of payments are accepted:

Cash / EFT/ Credit Card (Visa, MasterCard & Maestro)

Payment for any other services for which fees may be charged by the Victorian Guesthouse shall be payable by you on departure from the guesthouse or, where applicable, shall be debited to your account after departure. You will be requested to provide a deposit or an authorization will be taken on your credit card on arrival.

Cancellations

100% cancellation fee for any reservation cancelled 0 – 7 days prior to arrival.

50 % cancellation fee for any reservation cancelled 8 – 14 days prior to arrival.

0% cancellation fee for any reservation cancelled more than 14 days prior to arrival.

During periods of high / low demand the guesthouse may reserve the right to apply a 100% cancellation and any deposit paid would be non-refundable in the event of cancellation. In the event of a no-show, or should you not arrive on the stated arrival date, a full cancellation fee will be charged.

Mini-Bar

Water in the minibar is complimentary. Any additional water can be ordered from the reception desk and will be charged to your room. Please feel free to store your own food and beverage in the fridge in your room.

Children

Children aged 0-5 stay on a complimentary basis in their parents’ room.

Children aged 17 years and over pay the full adult room rate in a separate room.
No extra beds are available at the Victorian Guesthouse.

Pets

No pets allowed.

Parking

Secure parking will be provided in designated areas.

Keys/Remotes

Please return your room keys to the reception desk upon your departure.

Noise

No excessive noise after 22:00 in the evenings or before 07:30 in the mornings.

Smoking

No smoking allowed in the guesthouse, however please feel free to use the designated smoking areas outside as indicated.

Cleaning Services

Cleaning services will take place between 10:00 and 14:00 on a daily basis. Please use the do not disturb sign if you do not require cleaning services.

Laundry services can be provided on request and will be charged at an additional cost.